Who We Are
Why choose us?
A member of the Proactive Accountants Network, we have been recognised both by our peers and clients as a firm that delivers a truly innovative, different experience.
The Taggart & Partners difference is:
- Our award-winning excellence in client service;
- Our up-front pricing policy;
- Our ability to think, talk and act like a business partner not just a number cruncher
We are multiple award winners recognised for unparalleled quality of service by our peers and clients alike.
Why choose us?
A member of the Proactive Accountants Network, we have been recognised both by our peers and clients as a firm that delivers a truly innovative, different experience.
The Taggart & Partners difference is:
- Our award-winning excellence in client service;
- Our up-front pricing policy;
- Our ability to think, talk and act like a business partner not just a number cruncher
We are multiple award winners recognised for unparalleled quality of service by our peers and clients alike.
The World's Most Inspiring Accountants
We have also been named as one of the most inspiring accountancy practices in the world having been selected for inclusion in the book “The World’s Most Inspiring Accountants” by Steve Pipe. In fact we were one of just 9 firms in Australia to feature in the book. Take a read of the case study which helped earn us our place.
Our Culture and values
One of the first things that people notice when they visit the Taggart & Partners boardroom, aside from the sports memorabilia, is the prominence given to displaying our culture and values. Our team live and breathe it:
- We work in a positive environment, full of excellent people, who are focussed on solutions at all times.
- Personal responsibility and integrity exist at all times, at all levels.
- Personal accountability is core to our beliefs – doing what we say we will do.
- If we speak about a person who is not present, we speak as if they are listening to your conversation.
- While we respect the individual, the team is more important than any single person.
- Everyone adds value to the company, and contributes to its performance.
- Everyone knows their role, and respects the roles of others.
- Everyone chooses to be here, there is no victim mentality
- The work environment is relaxed, healthy, comfortable and creative, but professional and appropriately urgent at the same time. It is a fun environment that elicits creativity and supports camaraderie.
- We finish what we begin. We finish it well beyond our expectations. We always do a little more than we think we are able to do.
- We do not operate as a consensus company to move the company forward. We operate on a functional model based on the vision of leadership.
- We speak very politely using a person’s name – and we say ‘please’, ‘thank you’, ‘it’ll be my pleasure’ and ‘certainly’ as a minimum.
- If we have a problem with someone, we talk about the problem only with them in private.
- If something goes wrong we first blame a system not a person.
- To be part of our team you MUST live our values and follow our client & culture performance standards to the letter. Team members are empowered to correct any other team member who is not living and adhering to them.
Our Service Standards
At Taggart & Partners we pride ourselves on delivering excellence in the service we provide to our clients. This is one of the keys things that differentiates us from other accountants and why many of our clients choose to work with us. There is a detailed set of service standards that we each strive to achieve every day and we believe this is one of the reasons why we won the award for Service Excellence in an Accounting Business at the Proactive Accountants Awards.
As a client of ours, these are standards you can expect:
- I lead by example.
- I constantly raise the bar as a leader in the Accounting profession.
- Clients will be completely delighted with what I do and how I do it.
- I always maintain positive relationships.
- I greet and farewell everyone by name with eye contact and with a smile.
- If at fault, I will apologise and make restitution – right away.
- I demonstrate a positive ‘can do’ attitude at all times.
- I am creative and innovative in my approach to helping our clients succeed.
- I focus on solutions to clients’ objectives.
- I always act with integrity, I respect others and I use empowering conversation.
- I always reply to all communication by the end of the same day that it was received.
- I will own any queries or complaints that I receive, and ensure they are addressed within the same business day that I receive them.
- I always answer the telephone within 2 rings and with a smile I always say “Welcome to Taggart & Partners, this is (your name)”.
- I am always ‘on the stage’ and act accordingly.
- I always live and demonstrate the company values.